Beginning yesterday, April 17th at around 10:00 am, Media Commons hotline services were disrupted due to an infrastructure upgrade and maintenance work at University Park. After becoming aware of the issue, MC consultants began working directly with Telephone & Network services to restore the hotline.
As of the morning of April 18th, services remain affected. Users calling the hotline may encounter errors with call routing when choosing options from the phone menu as well as disconnected extensions resulting in either silence on our end or being routed straight to voicemail. TNS predicts this problem will be more prevalent for our clients calling the hotline from non-campus phones.
Media Commons will continue to test the hotline at regular intervals while TNS staff attempts to correct the underlying problems. We hope to restore service to full functionality as soon as possible and appreciate your patience and understanding. Our apologies for any inconvenience this has and is causing. Consultants remain available by email at mediacommons@psu.edu.